Update Archive
11-12-20- Battery Backup Offerings are Changing, SimplyHome Firefly Speaker and Voice Notifications Update, New Representatives have Joined our Team
Please see information in Pricing & Billing to changes in our battery backup offerings.
The SimplyHome Firefly speaker and voice notifications and phone notifications will be publicly available on November 16th. Please see information on the Firefly with speaker in Pricing & Billing.
SimplyHome is excited to welcome new representatives to our team! Welcome Kerri Morse in Florida (Representative for Individuals with disabilities), Carol Chiang in Florida (Representative for the aging population), and Rick Williams in Illinois.
Updated documents have been added to the Handouts section of the Rep Portal.
09-29-20 SimplyHome Staff Changes, Updated virtual demo apartment, Firefly Contest
Sara McManus, Administrative Assistant, is no longer working for SimplyHome. July 15, 2020, SimplyHome welcomed Jefferson Haynes to our team as an Operations Support Specialist.
The virtual demo apartment on our website and the virtual apartment Representative link has been updated to include current products.
October 5th, SimplyHome will be re-launching a giveaway contest for a free Firefly. Please email emily.danciu-grosso@simply-home.com for more details.
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09-09-20 New Motion Sensor-Indoor-Wireless, Updated Pricing Sheet
Using NEW Motion Sensor - Indoor - Wireless as the standard line item when quoting for wireless motion sensors.
Updated Price Sheet (09/01/20) with new motion sensor price (see Price List Section in Pricing & Billing).
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08-21-20 Update to our Podio Marketing Form
The Podio Marketing Form has been updated. Representatives can now select “Rep Marketing Request”. Once Selected, Representative will need to complete the first section of the form and the second section of the forms titled “Rep Marketing Request”.
Representatives are able through this form to make a request for a zoom meeting to be set up on their behalf, request a SimplyHome staff member join them for an upcoming presentation, or request customized marketing material for a specific client or event.
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07-15-20 New Billing Model, Updated Price Sheets, Updated Service Agreement, New Team Member
NEW clients billing in arrears(see Billing Guidelines in Pricing & Billing )
Updated Price Sheets (07-01-20) (see Price List Section in Pricing & Billing)
Updated Service Agreement (07-01-20) (see Service Agreement Section in Handouts)
We are pleased to welcome Emily Danciu- Grosso to our team as Marketing and Sales Coordinator. If you haven’t had a chance to meet her yet, reach out and introduce yourself! Find updates to position changes in the Meet the Team section.
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05-15-20 Installations Amidst COVID-19:
As restrictions surrounding COVID-19 are lifted, our team at SimplyHome continues to make the health and safety of our customers our top priority. Installations may resume in areas in which restrictions have been lifted. We will continue taking health precautions and have created a document that outlines our expectations for customers and installers during this time.
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04-23-20 Product Update- Effective Immediately:
Ring Video Doorbell 2s - Ring has stopped producing these, and they have been replaced with the new Ring Video Doorbell 3, which we will now be stocking/ordering moving forward.
The MSRP for the RVD3 is about the same as the RVD2.
They use the same style rechargeable battery.
The only major difference between the RVD2 and the RVD3 is the WiFi - the RVD3 has dual band WiFi, meaning it works on 5 GHz and 2.4 GHz WiFi networks (the RVD2s were 2.4 GHz only).
We have already pulled our existing RVD2 inventory for current builds (most of these are on hold). Anything quoted with RVD2s but not signed/returned yet may be updated to feature the RVD3.
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04-16-20 Updates to Documents: Products & Concerns documents and Individual Product Brochures have been updated to include our new offering of the NucleusCare system. Find the updated and new documents in the Handouts section.
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04-16-20 New Team Members: We are pleased to welcome Martha Stallings and Coeta Hernandez to our team as Senior Bookkeeper and Operations Manager, respectively. If you haven’t had a chance to meet these wonderful additions yet, reach out and introduce yourself! Find updates to position changes in the Meet the Team section.
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03-13-20 COVID-19 Installation Update: If you are scheduled to complete an installation, please check with whomever is at the location - If they have any symptoms, we will not be doing an install there.
If you get there and feel uncomfortable, you (or the FieldNation installer) have the power to notify us of a need to reschedule.
Please communicate with customers expecting an install:
We will not send anyone into a situation where people are sick. If the installer shows up and someone at the residence exhibits symptoms of COVID-19, we will reschedule the install, and customers are responsible for the associated costs incurred.
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12-20-19 New Price Lists: Client Price List 12-19-19 and Master Price List 12-19-19 ; The major changes here include removal of Telehealth, updated bed pad pricing, and the addition of "and availability" to the price change disclaimer at the bottom. Anticipate another updated version soon-to-come.
Find them under the Pricing & Billing Section.
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12-20-19 Course Upload:
These courses are a part of our Certification and Accreditation Program and for your education only. Please DO NOT share the below courses with providers.
Introduction to Enabling Technology and Best Practices
Roles and Responsibilities
What is Tech First?
A Closer Look at Person-Centered Planning and Assessment
The links are now live under the Training section.
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12-13-19 Updates to Documents: Products & Concerns documents and all Brochures have been updated to remove mention of TeleHealth. Find the updated documents in the Handouts section.
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12-11-19 Two New Butler Sensor Options: Please read the descriptions for more information on each product. More Details:
Two New Butler Sensor Options (12-11-19)
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12-02-19 Course Upload: Introduction to SimplyHome: Where Innovation and Independence Meet. The link is now live under the Training section.
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11-22-19 Document Upload: The Value of Organizational Education and Reskilling in the Age of Enabling Technology. This white paper will be stored under the Handouts section.
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11-22-19 Product Updates - Effective Immediately:
Telehealth: We will no longer be offering Telehealth products/services to new clients EXCEPT for those participating in the Alaska SILC grant. We will continue to support existing Telehealth clients in the field indefinitely.
Environmental Controls: Our Environmental Controls systems are undergoing some adjustments, due to the discontinuation of the BitWise controller. If you have clients who will be ordering EC systems in the near future, please let Gabrielle know.
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11-22-19 View November’s Roundtable: Watch the recording here.
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11-12-19 Pricing Update from Customer Service: Our vendor has increased the cost of our bed pads so effective immediately, we are increasing the MSRP and dealer prices for them as well. I believe this is our first price increase for this item in over 6 years. The following items have been updated:
Pressure Sensor - Bed WHITE (20"x30" Pad Only) - MSRP is now $53.95
Pressure Sensor - Bed (20"x30" with Wireless Capability) - MSRP is now $103.90
Updated price sheets are coming soon to reflect this change.
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10-25-19: Invoicing Process 101
Wondering how to invoice SimplyHome? We have created a guide with two sample invoices. Look for it under Pricing & Billing, or download it here.
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10-24-19: Med Dispensers Moving to 4G
We are now offering 4G cellular medication dispensers instead of 3G units! Here’s the scoop:
There’s no change in price for cellular med dispensers or their services.
We will support 3G medication dispensers in the field as long as 3G technology still exists in the client's area (this technology is being phased out between 2020-2022). Eventually, MedReady plans to provide a service to upgrade existing 3G units to 4G (for a fee).
To confirm cellular coverage for your client, check AT&T – the new dispensers use their 4G networks. We will let you know if other 4G networks become available (Verizon is on the horizon, folks!).
All 4G unit IDs begin with 865 (as a reminder, 3G unit IDs begin with 013).
Got questions? Get in touch with Gabrielle!
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10-7-19: Ready, Set, Go! (for Reps)
The SimplyHome Representative Onboarding Checklist is now available under Your Role > Onboarding Checklist.
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10-7-19: Butler Vocab Now Available:
The Standard Butler Vocabulary that can be used for local announcements is now available under Training > Forms/Documents.
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9-30-19: Updated Service Agreement
The warranty language in our service agreement was updated to show that the warranty begins on the date of receipt of the equipment. Please use this version of the service agreement moving forward. It can also be found under Training > Forms/Documents.
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9-16-19: Style Guide Update for 2019
Our 2019 SimplyHome Style Guide to our fonts, color codes, and person-centered language is now available under Branding.
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9/13/19: Updated PDF for Cell Med Dispenser
The updated PDF “Medication Dispenser - Cellular Automated Version” (with install info) is now available under Installation.
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8/27/19: Travel Policy for Installations
As we continue to grow, we want to be more consistent about how we charge for travel to/from Butler and Environmental Control installations. More details:
Travel Policy for Installations (8-27-19)
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6/27/19: The LTE PERS is Here!
As you may be aware, we are upgrading the cellular PERS we offer from the MXD-3G model to a new MXD-LTE version. More details:
New Cell PERS and Pricing (6-27-19)
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5/30/19: Reminder to Upload Photos & Sign-Off Sheet
Just a reminder that for all SimplyHome system and Environmental Control (EC) system installations, please upload all photos of installed components AND the signed client sign-off sheet to Podio. More details:
Installation Photos and Client Signatures (5-30-19)
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3/7/19: Spring Forward! DST & Med Dispensers
Just a heads up that the following email went out today to the primary contacts on all active Opps with medication dispensers listed: “Hello from SimplyHome! Daylight Saving Time will begin this Sunday…” More details:
Daylight Saving Time and Your Medication Dispenser (3-7-19)
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2/28/19: Sample Tech Page + New Pricing Sheets
The marketing team has created a sample tech page (a rep landing page) for our representatives to use. Also, updated pricing sheets are now available! More details:
Sample Tech Page and New Pricing Sheets (2-28-19)
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2/19/19: Certificates of Insurance
It's that time of year again where we need your 2019 certificate of insurance for proof of insurance. More details:
2019 Certificates of Insurance (2-19-19)
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2/19/19: System Cancellation/Suspension/Transfer
Our current partner/rep training does not go into detail about cancellations, suspensions, or system transfers. Here are some highlights! More details:
The Basics of a System Cancellation/Suspension/Transfer (2-19-19)
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2/6/19: Programming Change for Smoke Alarm Monitors
Great news! We are changing how smoke alarm monitors are programmed so that moving forward, selling/using a key fob to deactivate the alarm is no longer required. More details:
Programming Change for Smoke Alarm Monitors (2-6-19)
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12/6/18: Install/Site Visit Cancellation Policy Language
Please note that moving forward, we need to include the following language when coordinating installations: “Please note that installation or service visit cancellations received within 24 hours of the appointment may be subject to a $50 rescheduling/cancellation fee.” More details:
Install/Site Visit Cancellation Policy Language (12-6-18)
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10/25/18: Stove Sensor Assessment Requirement
We’re adding a new requirement for any SimplyHome system assessment that includes stove sensor requests. Moving forward, anyone interested in a stove sensor must provide a photo of the stove plug and its outlet.
Stove Sensor Assessment Requirement (10-25-18)
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10/15/18: SimplyHome CO Detectors on HOLD
Please note that, effective immediately, the Carbon Monoxide Detector we offer as part of the SimplyHome system is on an "Engineering Hold" from the manufacturer with no known release date. More details:
SimplyHome CO Detectors on HOLD (10-15-18)
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9/21/18: Smoke Detectors Discontinued
Please note effective immediately, we are no longer selling smoke detectors for SimplyHome systems. We will continue to offer smoke alarm monitors. More details:
Smoke Detectors Discontinued (9-21-18)
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9/9/18: New and Improved SimplyHome Service Agreement
We are excited to be sharing the latest version of our service agreement with you! I highly recommend you read through this as it has valuable information about our policies on returns, warranties, privacy, etc. More details:
New and Improved SimplyHome Service Agreement (9-9-18)
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9/5/18: SimplyHome Installation Sign-Off Sheet
We have a new tool available for you when you install SimplyHome sensor systems or Environmental Controls (EC). The main purpose of this sign-off sheet is to get a client's approval in writing that the suggested technology was installed. More details: