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Quick Links:

• Submit an intake

• Fill out help ticket

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• Podio

Installation Forms & Policies

• Customer & Installer Guide to Installations Amidst COVID-19 (10-19-20 Update)

• Travel Policy for Installations (8-27-19)

• Installation Sign-Off Sheet

• More about the Install Photos and Sign-Off Sheet (5-30-19 Update)

• System Cancellation/Suspension/Transfer (2-19-19 Update)

• Introducing the Sign-Off Sheet (9-5-18 Update)

• Install/Site Visit Cancellation Policy Language (12-6-18 Update)

The SimplyHome System

• SimplyHome System Firefly Quick Start Guide (2021) (Guide to Firefly System)

• SimplyHome System Customer Care Guide (2018) (Guide to Butler system)

• SimplyHome System Website Guide (2018) (Guide to SimplyHome client site)

• Butler Install Guide - Internet Base Unit

• Butler Install Guide - Cellular Base Unit

• Changing the battery of your SimplyHome System (2019)

Sensors

• Pressure Pad Install Guide (2018)

• Garage Door Sensor Install Guide

• Gate Sensor Install Guide

• Motion Sensor Install Guide

• Rate of Rise Sensor Install Guide

• Water Sensor Install Guide

• Window/Door Sensor Install Guide

Medication Dispenser

• Medication Dispenser - Landline Automated Version (2018)

• Medication Dispenser - Cellular Automated Version (2019)

• Medication Dispenser - Local Announcement Only (2018)

• Medication Continuum PDF (2019)

• Types of Alerts for Medication Dispensers (2019)

PERS

• PERS - Landline Version (MXD)

• PERS - Cellular Version (3G)

• PERS - Cellular Version (LTE) (New in 2019)

• Programming a new pendant into the MXD or MXD-3G

• Programming a new pendant into the LTE PERS (New in 2019)

• Switching a button from wrist to lanyard (necklace)

• Switching a button from lanyard (necklace) to wrist

Check-in Service and Responder App

• How to Install a Beacon (2018)

• New User Confirmation Instructions (2018)

• How to Create a Check-in on the Client Portal (2018)

• How to Respond to a Check-in with the Responder App (2018)

Additional product information can be found on our website:

• Product FAQ: General Info (Click on each product to see FAQ)

• Product FAQ for Troubleshooting