Products & Services

Pricing

• Firefly Purchase: $849.95 - $1149.90
• Monthly Services Fee: $79.95- $149.95
• Firefly Leasing Options Available

• Butler Purchase: $1249.90-$1549.90
• Monthly Services Fee: $79.95-$149.95
• Butler Leasing Options Available

How It Works

Step 1 - Customize Desired Outcomes

Based on the client's goals and the caregiver's concerns, we guide users through the customization process. Authorized users can select desired outcomes, and the system is then programmed to respond to triggers, initiating specific actions.

Triggers can include:

• Connected devices (such as a stove sensor, motion sensor, water sensor, or pressure sensor)
• Voice commands (on some systems) such as "Time to go to bed"
• Time of day (At 10:00pm, the system turns off lights and locks the doors)

The system controls devices or generates alerts based on the trigger selected. For example, at 10:00pm, the system turns off the lights and sets the thermostat. Another example: If the stove is left on too long, the system generates an alert to a caregiver. The caregivers or staff receive these alerts (via text or email) in real time.

Step 2 - Manage Care through the SimplyHome App

The Responder app enables providers, families, and caregivers to streamline client care from any mobile device. Manage schedules, check ins, and tasks, with time-stamped, location-based documentation of caregiver visits. Respond to active concerns through the touch of a button. Client information can be accessed in real-time, and sensitive information is stored securely in the cloud.

Step 3 - Gather Insight on the SimplyHome Web Portal

Through our secure web portal, caregivers and staff can continue to customize the SimplyHome system, managing responder information, creating new outcomes, and running reports in order to track the amount of support clients receive.

Meanwhile, all sensor activity is logged on the website’s dashboard, so that caregivers can gain insight about daily living patterns or health-related data. Logging sensor activity enables caregivers and agencies to observe trends and provide the right amount of support to enable the independence of each client.

Specifications

What's in the box?

Internet Option:

• SimplyHome Base Unit
• Product instructions
• Login details to website portal
• Custom sensors

Cellular Option*:

• SimplyHome Base Unit
• Cloudgate modem (depending on preferences)
• Login details to website portal
• Custom sensors

Prior to recommending this option, a SimplyHome Customer Service Representative will check to ensure you qualify for cellular service

Requirements

• Broadband internet connection
• To access the app, an Android or iPhone 5 or greater is required

General FAQ

Does the SimplyHome System require an internet connection?

No, we also have a cellular option available if you do not have an internet connection. A SimplyHome representative can confirm if your cellular coverage is sufficient.

What kind of alerts can I receive?

The alerts can go out as an email or text message, and can go out to as many people as you would like, in any order.

Who responds to the alerts?

Responders to the notifications vary from customer to customer. Usually neighbors, family members, and caregivers are the first point of contact as responders. We do offer a Response Center service to be the first responder for all of our systems.

How do I set up alerts for my system?

We set up the rules for your system based on the outcomes you indicate during our assessment process. Each outcome is completely customized. Some examples: "If the back door is open after 10 p.m., send an email to [Family Member A] and a text message to [Caregiver B]." "If Grandma gets out of bed and leaves the house before taking her medications, call [Family Member A]." "If the stove top is left on for more than 1 hour, call [Family Member B]." "If the living room window is open after 7 p.m., send a text message to [Caregiver A]." You can also view a log of recent activities via our password-protected website.

Can I make changes to the system after it is set up?

Yes, all rules and alerts can be changed after it is set up. Depending on which model is purchased determines how the rules and alerts must be changed. To change the rules and alerts for the Butler, contact the SimplyHome customer service team at help@simply-home.com. The rules and alerts for the Firefly can be made directly by you on the SimplyHome portal.

What makes SimplyHome different from other in-home support systems?

SimplyHome is different in that our technology solutions are highly customized for both clients and caregivers, and we utilize the most adaptive assistive technology. Our advanced trend reports and ongoing assessments help to ensure that your system continues to meet your needs as they change over time.

Can the SimplyHome System be relocated if I move?

Yes. The system can be relocated. We do charge an uninstall and reinstall fee. If the system is going to be used for a different person that has different needs, we also charge a programming fee.

What about privacy?

We understand your concern. It is important to find a balance between necessary observation and intrusive behavior. We believe the solutions offered by SimplyHome are the least intrusive options available. The constant presence of homecare workers or live-in caregivers allows elderly or disabled clients much less privacy. Our technologies are designed to allow individuals to live with maximum independence and dignity in their own homes.

If I live in an area with poor cell reception, can I still use a SimplyHome System?

A SimplyHome representative can confirm if cellular coverage is sufficient in your area. The system independently pings off of a cell tower and does not interfere or need a cell phone to operate. If coverage is not sufficient, our systems can also work off of a broadband internet connection.

Do your stove sensors detect heat?

No, they detect whether the stove is turned on or off.

Do your stove sensors work on every stove?

Our stove sensors only work on electric and induction stoves.

Do you use cameras?

Yes. We often find after a detailed assessment that a customer's needs and priorities can be met through the use of our sensors and detailed notification setup. Cameras can be a helpful tool when used at entry ways to send picture text messages or emails to loved ones concerned about intruders.

Some systems I have seen offer a connection to a central station or Response Center. Does SimplyHome offer this capability as well?

Yes. Certain notifications can be directed to a Response Center, while others will be directed to designated caregivers. A central station is a Response Center to which emergency notifications (or alerts) can be sent. We provide a constant connection between our clients and a central station fully staffed by trained professionals. Caregivers and residents can decide together how the SimplyHome System will send notifications, and to whom. The SimplyHome System allows you to tailor these supports to fit your needs.

What happens if I decide I no longer need my SimplyHome System? What if I want to upgrade my system to include more safety features?

We understand that needs may change at any time. Unlike other companies in the emergency alert field, we don't have any annual contracts. We believe you should only pay for what you need. If you no longer need a SimplyHome subscription, you can cancel the next month's payment immediately. What happens more often, however, is that families and caregivers initially purchase our Personal Emergency Response System for basic support and later decide that they want the expanded capabilities of our other offerings. If this happens, we can help you upgrade at any time. SimplyHome is unique in that all levels of care can be supported by our systems. We are always available to help customize a solution to your individual requirements.

Can you assist with the set-up?

Absolutely. We know the idea of new technology can be intimidating. Although installation of all our systems is simple and straightforward, some customers still request help. SimplyHome has partners all over the U.S. to assist with installs. For this reason, we are equipped to install technology anywhere in the country.

What happens if the power goes out?

Should a system lose connection with our servers for more than 5 minutes, your system administrator will be notified immediately. Also, each system contains a battery backup and has built-in memory. If you lose power or your internet connection, your system will still operate and store events locally until the connection is reestablished. You can also Check Online to ensure the unit is still connected properly.

Is private pay my only option?

No. While private pay is always an option, our technology is also covered through long-term care insurance, Medicaid (differs from state to state), and charitable programs or grants, such as the No Place Like Home program. See our Funding page for more details.