Live Support Where You Need It Most
Cover hard-to-staff shifts with expertly trained DSPs, on-call 24/7 and reachable by live calls. Extend reach-of-care, enhance outcomes, and reduce operating costs.
Staffing Ratios
to Achieve RO
EmpowerCare
Cooking Safety sensor triggered at EmpowerCare at 18:05. SH call initiated by rDSP Sanderson. DSP Carrera on standby.
STATUS: DSP STANDBY
How Remote Support Works with SimplyHome
Seamlessly integrate Remote Support teams with in-person staff to create an excellent care experience.
Data Collection
Our smart sensor technology sends data and alerts on critical events to the SimplyHome portal, remote support team, and designated family members via text, call, or email.
Remote Support
Remote DSPs monitor all data and alerts, and will initiate or receive calls at any time. Over 90% of all calls are resolved before escalation to in-person staff is needed.
Shared Insight
All activity, including alerts and ingoing and outgoing calls, are securely logged and recorded inside the SimplyHome portal for care teams and family members to review.
In-Person Coverage
Customizable routing pathways make sure that the right person is alerted at the right time, so in-person staff can be sent when they’re needed.
A Smarter Way to Deliver Person-Centered Support
SimplyHome’s Remote Support technology helps agencies reduce operational costs, improve outcomes, and offer person-centered support at scale.
Customized Care
Customize personal, routine check-ins to offload repetitive workloads from your team.
Shared Insight
Get real-time data, alerts, and insights in one portal for both remote and in-person staff.
Integrated Support
Connect remote support teams alongside your current in-person or remote staff.
Testimonials
I like to go out in the sunshine. With my iPad, I can listen to music. It has been a great help to me because I can use it on the go. I’m not bound to my old computer in my room all the time.
Charles
Veteran and Enabling Tech Participant
She is able to live completely independently because of the system. My mother is 94 … getting notifications when she is up and about, or when she doesn’t return to bed at night, gives me assurance and great comfort that she is safe.
Treska
Daughter of SimplyHome Enabling Tech Participant Toone
Nicholas
Becky
Build a Remote Support Model That Works for You
The benefits of Remote Support are clear, but implementation isn’t always so simple. We help you build a
Remote Support model that suits your staff, your budget, and your goals.
The Provider-Led Model
Your organization operates its own Remote Support Center with smart sensor technology supplied by SimplyHome.
The provider manages:
- Remote Support team hiring and training.
- 24/7 monitoring operations.
- Technology installations and support.
- In-person and back-up supports (directly or through partners).
SimplyHome provides:
- Tech + tech management portal.
- Consulting and onboarding.
- Best-practice guidance.
The Vendor-Led Model
SimplyHome provides both smart sensor technology and comprehensive Remote Support services.
The provider manages:
- In-person supports when and where needed.
SimplyHome provides:
- Enabling technology implementation.
- Tech management portal.
- Ongoing technical support.
- Remote Support teams to stand in for DSPs.
- Full access to all data and documentation (unique to SimplyHome).
The Hybrid Model
SimplyHome is the only vendor to offer a hybrid approach that supports evolving program support needs.
This model allows providers to:
- Start Vendor-Led (using Remote Support teams staffed by SimplyHome)
- Gradually transition to Provider-Led as internal capacity grows.
This model is ideal for providers who want long-term ownership but need near-term operational support.
