SimplyHome About Us Photo

Our Mission

It's About the People

SimplyHome’s mission is to provide safe, affordable and dignified solutions for independent living. SimplyHome is known for its highly customizable systems that are tailored to meet each customer’s specific needs.

We are constantly working to improve and expand our system capabilities, and as technology evolves, to incorporate new cutting-edge components that provide innovative, real-world supports to our customers.

Our goal with the SimplyHome product line and services is to provide each individual with a system tailored to their specific needs. Thus, we recommend a personal assessment for all of our customers to determine the level of support that you need.


The SimplyHome Story

“While visiting a resident at one of our nursing homes, I asked her how she liked living in her new assisted living community. She said, ‘Everything here is as good as I could possibly expect, but frankly, I’d rather simply be at home.”
And so it was born – SimplyHome.
-Allen Ray, CEO, SimplyHome

The founders of SimplyHome, Drue and Allen Ray, have been providing supports for the disabled and elderly since 1989. While our goal of helping families and caregivers has remained the same from the beginning, we realized in 2003 that new technology would allow us to dramatically improve the quality of our service and reduce the cost to those in need.

We developed the SimplyHome system with this in mind and have been expanding our offerings and services ever since. Today we work towards our mission of helping the aging and disabled populations nationwide from our offices in North Carolina and Wisconsin.


Our Locations

Corporate Office
1280 Hendersonville Rd.
Asheville, NC 28803

WI Office
445 South Madison St.
Green Bay, WI 54301

Billing Address
P.O. Box 1155
Arden, NC 28704

General Information

Email: info@simply-home.com
(828) 684-8441 Corporate Office
(877) 684-3581 Toll Free
(888) 684-3581 Technical Support

Hours of Operation

Monday-Friday 8:30 a.m.-5:30 p.m. EST

Customer Service


Please use the email below to submit your support request, and provide us with as much information as possible about your situation to help us better answer your questions. Emergency requests (such as system failures) will be returned as quickly as possible.

Phone: (877) 684-3581
Fax: (828) 684-3590
Email: customer.service@simply-home.com

If you have an emergency after hours, please send an email to customer.service@simply-home.com or call our toll-free number, (877) 684-3581. We will respond in a reasonable amount of time.


Our customer service hours are 8:30 AM - 5:30 PM EST, M-F. Please use the email below to submit your support request, and provide us with as much information as possible about your situation to help us better answer your questions. Non-emergency requests will be returned during normal business hours.

Phone: (877) 684-3581
Fax (828) 684-3590
Email: customer.service@simply-home.com

Media Contact
Kristen Suttles
Phone: (828) 684-8441
Email: kristen@simply-home.com

Our Partners

About SimplyHome Partner

SimplyHome offers services nationwide, and we are always excited to partner with organizations to serve people locally and effectively. We look for partners who are already affiliated with the aging or disabled populations and are looking for additional tools to support their clients. Please contact us to find out how your organization can become a part of our SimplyHome family.

Get a Free Assessment

Our dedicated and trained staff begin by gathering basic information from our customers through a two step-process:

  • The Intake collects basic information about priorities, concerns and needs.
  • The Assessment gathers more detailed feedback about the individual's residential environment, health status and activities of daily living.

Our goal at SimplyHome is to customize systems to fit individual's specific needs. Please give us a call toll free at (877) 684-3581, or click here to request a free assessment.